Support

AcEdumy Play: Engineering · Last updated 10 October 2026

Need help with AcEdumy Play: Engineering? Write to info@acedumy.com — tell us your device, the level number and what happened. We usually answer within two working days.

Common questions

I subscribed but levels are still locked. Open Settings → Purchases → Restore purchases, signed in to the same Apple ID or Google account you subscribed with.

How do I cancel? Settings → Purchases → Manage subscription, or your Apple ID / Google Play subscription settings. Cancel at least 24 hours before the renewal date; the series stay unlocked until the paid period ends.

I changed phones. Where is my progress? Progress is stored only on the device, so it does not move. Your subscription does: restore it on the new phone.

A level seems impossible. Every level has a tested solution. Tap the hint, read the measurement after a try, and adjust one part at a time.

How do I get a refund? Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (Play refund help).

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Destek

Sorularınız için info@acedumy.com adresine cihazınızı, bölüm numarasını ve ne olduğunu yazın. Abonelik görünmüyorsa: Ayarlar → Satın alımlar → Satın alımları geri yükle. İptal: Ayarlar → Satın alımlar → Aboneliği yönet.